Showing posts with label live chat. Show all posts
Showing posts with label live chat. Show all posts

Saturday, January 31, 2009

Initiative--- A Key Ingredient In Growing Your Business

Why Initiative?

Initiative because that's what it takes sometimes . . .

My day began at 0515 to rally my senses from dream time to awareness for my post with the Live Chat Customer Support Line. It was a quiet morning from 0600-0700 P.S.T. so I used the time to visit with a fellow Customer Chat Representative Sweden. That was great fun to talk on IM all the way around the globe ;-). As was the added hour that I spent training and getting to know our Director of Customer Service, Nita.

I took initiative to be prepared in case there was someone who needed our assistance. If I didn't, some person or persons would have been disappointed they didn't get help when they needed it.

What our position will help us gain is freedom--- information that gains freedom but only through our initiative to do it.

Here's what we are doing to take initiative -- and what every single member of our company could benefit from -- as a key ingredient to growing our business:

1) Sign up for the 24/7 MPM 101 in your back office with Dr. Bob.

Go over it again even if you took live training with him in the past. Nita mentioned that he's added new information. This is good to do every once in awhile.

2) Sign up for Jacki's World Changer Clinic.

We've taken the clinic already, but we're going to take it again. It will keep us fresh.

3) Study the FAQ's on our toolbar.

Did you know that you CAN study some of these bits of info without logging into your back office?

We're going over our Toolbar FAQ, our Mall FAQ, our Biz Site FAQ and our Sales FAQ.

Why?

Because things are always changing, and we'll get caught up on the latest and greatest that will assist us in growing our team, and in training our teams.

4) We're going back through all of our Power Bite Trainings. They are packed with "bite-sized" tips and tricks for gaining the maximum from your back office and for growing your business.

The link for Power Bites on your Tool Bar has a handy feature -- they've separated each category of Power Bites so that you may read all about "Motivation" or "Business Building" or "Company Information."

5) We're also going to spend some time glossing some old Updates.

And, did you know that you can access these by using that sweet little Tool Bar that you can download from your back office from Google? Yes. It's there, customized for your optimum performance ;-).

Here's one thing I learned today:

The tool bar may now be added to FireFox browser. When it was first released, we only had it for IE. Yippee!

But what does it take as a key ingredient to your success?

It takes Your Initiative to take advantage of the trainings, the power bites, the tips and tricks, the how-to videos, and the updates that are in place for your success. If we don't take initiative, then we will be hard-pressed to when it comes to growing our businesses and our teams. We can't expect someone else to grow our teams for us.


The information we have at our disposal to answer our own questions are improving all the time. Because so much information is here, it should be much easier for you to have success.

If you find your question isn't answered, then sent it to customer service because your query may valuable for another -- it can be added to improving the FAQ's and trainings that are already in place.


What are you going to take initiative on today that will move you forward in your business?

Enjoy your initiative. Enjoy your training. Enjoy your learning. Enjoy your progress. Enjoy your success. Enjoy your rewards.

And, thank you for taking initiative to read our blog ;-).

http://www.bigzgivesbig.com/

Monday, January 19, 2009

The Day Before The World Changes --- Day 29

Day 29

This day began with a wonderfully Boot-Kickin' Boot Camp Training Call. Ginny asked the Boot Campers to really consider WHY they are pushing forth. And, to take that WHY and to sprint across the finish line and give their ALL from now until the end of Boot Camp. It was really inspiring.

As I contemplate our own goals this weekend, I remembered back to some training where an effective method of achievement was "sprinting" for certain periods of time. One unit of time was the quarter. Take 3 months, or 90 days, and break it down into manageable goals to accomplish each month, and each week within the month.

When I consider the Boot Camp and our slow start to catch the Campers in late November (Big Z on vacation, and my trip to CA for my ailing step-Dad), and the Pause that occurred due to our trip south to CA for services for my step-Dad, and staying on longer for Christmas and due to the snow, I know that for us, the stops and starts have been challenging.

After the Pause for the Boot Campers, there were a number of folks that weren't able to press on for whatever the reason. Some reasons I know; others I don't. Regardless, I know that they gave their all while they were participating, and, they were growing by leaps and bounds by moving through their fears.

The Campers, as we've recently expressed, are reaching their stride . . . And, we are getting back into a rhythm, too. We want it to continue. The Boot Camp is scheduled to end soon. I've heard 10 days; I've heard 2 weeks. Regardless, it's almost ZERO TIME LEFT PEOPLE. I want the Campers to keep their momentum, and to keep making their big strides, riding the big powerful wave that surges towards the big Tidal Wave . . . I want them to succeed.

I want them to keep having successes. And, I want us to do the same. I want the calls to continue. They are a wonderful way to keep our motivation and be inspired, to gain ideas, and to move forward.

What will happen when they aren't there, and, we haven't begun our own calls yet?

Will we keep blogging? Will we keep supporting?

Will we keep pressing forward with the same level of determination and passion for our WHYs and our Commitments to ourselves?

[(Big Z is reading as I type this, and he bent into my left ear, and he said, "The answer is, 'YES!'" Smart boy, he is ;-), though, he's resisting bed-time . . .]

My hope is that the answers are INDEED yes, for Ginny is exactly right: It is our own commitments to ourselves that are the most important. However, our word and commitments to ourselves are also something to consider as we move about in our home, with our family, with our friends, with the community. We're guilty as anyone for letting Life creep into our daily lives and steal away our dreams because we are thrown off track, and our steps don't move towards our dreams any longer. When we finally turn around and another year has gone by, we wonder why we are still in the same place, the same situation, and we look around us and see that our dreams may be further away than ever before. My, my. My son is 9! How did THAT happen?

Boot Camp is assisting us with moving forward. We've made progress. But, we've not made near enough progress as we want.

Today Big Z rejoined me. At the time he arrived home, I was getting Windows Messenger set up on my computer and getting info from Nita, the Director of My Power Mall/Together We Can Change The World Customer Support. A call went out on Friday for Live Chat Operators. I've decided that I'm going to assist. There are several reasons why: First is that I like to help people find what they are looking for. Second, there are so many people in this company that have given and given and given. Now that we've committed with Boot Camp, we're committed in every way. We're taking ownership. As such, it's time for us to give to the company that is giving us so much. A third reason is that it can only HELP us learn more, and be better sponsors to our team. By this coming Sunday, I should be set up as a Live Chat Operator ;-).

Shortly afterwards, Big Z had a playtime set up with a friend, so we scooted to the sun and the water to meet him. Afterwards, we had piano lessons.

When we got home, it was slice open the butternut squash and bake it, while getting the rest of dinner prepared. In the process, Big Z got his Pokemon(s) squared away and I got to reply to some blogs. It was so GREAT to read from Susan and that she is feeling better ;-).

Just before the PM call [(ever optimistic, we hoped it would be on as well as Family Chat). Unfortunately, Jacki is ill. So, Jacki, we're pullin' for you!!!] I called my friend in CA who had the Booster Club idea. To my surprise, she'd watched the presentation and was on her way to a Booster Club meeting then and there. She said she was going to try to present the information to them, and she was a little unsteady 'cause she had to get out the door and couldn't find her keys. We talked about the ability for all of them to watch the NPO presentation tonight, at the same time. She wasn't sure if it was possible, but maybe. I sent her the Q&A's for the NPO's so they would at least have something, including the whole manual. I've not read the manual for months, and I told her up front that tonight MAY NOT be the best night to talk with them ;-). Instead, maybe she wanted to get familiar by getting her own mall, supporting her college kids, etc. and learning more. However, she knows these people, and has been involved with the school in one way or another since we graduated from there in 1988. So, I don't know what she chose to do. I just let her know that I'd answer all I could, and if I couldn't, I'd enlist the support of Jacki and/or Ginny. Will keep you posted ;-).

I called my f/u scheduled at 6:15 early since the only call was going to be the Family Chat. I thought to invite her to the call, but I didn't want to if it was going to be about the PM Dialer. So, I asked her if I could reschedule for 7:15 instead. She confessed it had been a very wild day, and she was worn out, and hadn't watched it yet. In the hour she had, she said she would try to watch it and show it to her neighbor, too. When I called back, the neighbor answered and said that my f/u had to go into work to help with a client's tax return. I left my message for her to email me, and that I would call at 6:15 tomorrow night.

Lastly, we got to read a few more blogs, post ourselves, and now we must be off to beddy-bye.

Have a great sleep, everyone!!!