Monday, May 18, 2009

Moving Forward ----Day 34

Today was a very busy day on the Live Chat Lines. It was great to visit with members of MPM and help them find information, answer questions and get clarification about their malls. It is also wonderful being able to strengthen relationships in the process with my Live Chat Team members. Though not all of us are in contact throughout the week, when we get to greet and give good-byes to each other as we change shifts. When we share our shifts, it gives us an opportunity to visit; and, we're always there to help each other if we need it. Though everyone is incredible, especially incredible are Nita and Maggie, the Director and the Assistant to the Director of Customer Service. They are both always friendly and so willing to help me help others, either by answering a question, or getting the information I request to a member either during my shift or shortly after I've signed off. It's such a pleasure to work with such win-win people.

As our business life has gotten into a rhythmic hum the last few weeks because we are working the plan for achieving our June 13, 2009 goals, I feel immense gratitude for my strength and stamina. Though, yes, at the end of some days I'm quite tired and drained, but overall, I realize that I am pushing beyond my intended amount of scheduled work time for a reason. Determination. By taking extra shifts of calling with our lead calling team, and, by volunteering to do extra projects, I feel as if I'm running a race for Gold!

Each week, there are some extra shifts offered, and knowing that our lead calling system test was for a short duration, it is worth it to me to plow ahead and take advantage of the system while we have it. And, the lead team test will last through this coming weekend. I am again grateful for the opportunity meeting us with fortuitous timing as we stretch for our goals.

Though I am Boot Camping Solo . . . I am not alone. Each and every day I feel the power of my support team cheering me on, whether they are physically present such as my son Big Z, or they are on the phone, on the Internet, or connecting my thought, prayer and well-wishes. I thank you all, for each and every intention of yours to support Big Z and his Mom is received and it is very much a group effort. As so many have provided me feedback in supporting them in Boot Camp, so, too am I supported by you.

Today was the long day . . . Big Z to school, 4 hours of Live Chat, Piano practice, Coaching Call and Family Chat night, and . . . the additional portions of the day that happen in between ;-).

Tonight was fun on the Family Chat because I got to introduce a woman who is seriously looking at MPM and who was hopeful of making the call. She has a true TWCCTW spirit and has an amazing idea for an NPO. I like the concept of introducing the people we speak with to the MPM family whether or not they are members yet.

Also, tonight was interesting because I got to bring some ideas to the table from a fellow MPM-er and Live Chat Operator, Ms. Eleanor Norton (http://www.eleanornorton.com), who had not been able to get on the call. She IM'd me and asked me to pass her info through. This is an example of true team spirit. Eleanor is an incredible person and I've learned so much from her on the Boot Camp Training Calls and from her posts on her blog.

Last week after our show, I got to listen to another show featuring Bruce Lipton on BTR's "No Out There" and met a woman who practices Reconnective Healing, a passion of mine. Tonight I emailed her after the show so we can connect and talk about our experiences. You may learn more about Reconnective Healing on the web at http://www.thereconnection.com.

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